Nikon responds to D600 non-issue

Today, about 14 months after purchasing my Nikon D600 camera, I received an email from Nikon Inc. Soon after the D600 was released by Nikon, owners began reporting problems with the camera’s sensor picking up a lot of internal debris. Nikon finally has decided, after more than one year, to acknowledge the problem and do something about it.

Screenshot 2014-02-26 17.18.55Here is what Nikon wrote:

Nikon Inc. is contacting you regarding your D600 D-SLR camera. As you may be aware, Nikon Inc. recently issued a Technical Service Advisory for Users of the Nikon D600 D-SLR camera.

This Advisory related that some users of Nikon’s D600 D-SLR camera have reported the appearance of tiny spots on certain of their images. Not all users have experienced this issue. Nikon has thoroughly evaluated these reports and has determined that these spots are caused by dust particles which may become visible when the camera is used in certain circumstances and/or with certain settings. It is a well-known fact that the presence of dust particles cannot be completely avoided when using a D-SLR camera even after normal sensor cleaning procedures, because of a number of factors including components moving at high speeds when images are taken, the use of interchangeable lenses and the different environments in which a D-SLR camera may be used. As part of its customer-service commitment, Nikon is providing a customer-service measure to reduce the potential impact of dust particles on images taken by its D600 D-SLR cameras.

Nikon has resolved this by making available to you (even if Nikon’s product warranty has expired) this customer-service measure, which includes the inspection, cleaning and replacement of the shutter assembly and related parts of your camera, FREE OF CHARGE as well as the cost of shipping your D600 camera to Nikon and its return to you. Once again, please understand that regardless of this service, your D600 camera as is the case with all D-SLR cameras, will continue to require normal periodic sensor cleanings.

The timing of email was serendipitous. Just last night I contacted Nikon Professional Services to schedule a repair (a cleaning) of my D600. There have been rumors that D600 owners who have had chronic dust problems have had their D600 cameras replaced with the new D610. I was hoping that would happen to me, which is why I planned to send my camera.

Now I’m not sure if Nikon will upgrade my camera, but it sounds like I will get a camera cleaning for free. I have already downloaded all of the UPS paperwork to send my camera to Nikon free of charge. I’m still crossing my fingers a new D610 camera will arrive. Not holding my breath though. Just as long as the dust and spots on my sensor are removed, that will make me happy. It seems the spots that appear on my images are a lot worse than those that appeared on my D700.

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